PRIVACY
POLICY
How we collect, use, and protect your personal information
Last updated: December 2025
Our Commitment to Privacy
At Sonara Festival, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website and services.
We only collect information that is necessary to provide you with the best festival experience and communicate with you about our events.
What Information We Collect
Personal Information
Information you provide when purchasing tickets or contacting us.
Usage Data
Information about how you interact with our website.
Communication Data
Records of your communications with us.
Marketing Preferences
Your choices about receiving marketing communications.
How We Use Your Information
We use your information for the following purposes:
- •Process ticket purchases and provide customer support
- •Send important event updates and communications
- •Improve our website and services based on user feedback
- •Send marketing communications (with your consent)
- •Comply with legal obligations and prevent fraud
How We Protect Your Information
We implement appropriate security measures to protect your personal information:
Encryption
All sensitive data is encrypted during transmission and storage
Access Controls
Limited access to personal data on a need-to-know basis
Secure Servers
Data stored on secure servers with regular security updates
Regular Audits
Periodic security assessments and vulnerability testing
Your Rights
You Have the Right To:
- •Access the personal information we hold about you
- •Request correction of inaccurate or incomplete information
- •Request deletion of your personal information
- •Object to or restrict processing of your information
- •Withdraw consent for marketing communications at any time
Third-Party Services
We may share information with trusted third-party services that help us operate our website and provide services:
Payment Processors
Secure handling of payment transactions
Email Services
Sending newsletters and event communications
Analytics
Understanding website usage and improving user experience
Customer Support
Providing help and support to our users
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. When information is no longer needed, it is securely deleted or anonymized.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.